I've seen it on social channels several times, and now know why they're daring you to "Ask LG".
It's their initiative to make sure customers of their home appliances get to be closer than before with the brand, their customer service channels and information about your LG product. This is quite good to see especially from a consumer standpoint because it takes product knowledge to another level. Online content is useful and if it is used correctly, it should be data driven, much like what they are doing in "Ask LG".
In the series of videos, they will take frequently asked questions and make sure to answer details that consumers should and want to know about their LG products. This is actually big because as of this writing, the 100 videos they have published has already been watched by 26.5 Million times, and been subscribed by over 119 thousand followers on socials.
Imagine how easy this would be to be watched by customers who have access to the internet so they wouldn't have to go through the arduous task of calling, email or brick and mortar ways of getting help. It's like they've made these so you get the information you need, when you need it. This includes troubleshooting guides, product pages, things that you can see fast when you click and watch it.
In the videos, they include vacuum nozzles, cleaning sofa, why there's no ice on your freezer, things like that. They also teach through these videos how you can take care of your TV screens, your refrigerators, and the rest of your LG appliances. Make sure you follow their social channels now so you can get a whole lot more about your favorite LG products, simply online.
No more drama, just Ask LG!
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