Sky Cable Issues Statement On TV5 Complaint

Image owned by SkyCable, cto, not mine.

It was crazy last December and signals from Cable companies were also wonky, I don't know what caused it but Manila's TV5 complained to NTC about signal disruptions during that time. We've got official apologies from Sky Cable about the incident and they published this on their channels.

"SKY apologizes to customers that experienced a seven minute signal loss last December 13, 2014. We continue to work round-the-clock to minimize and immediately resolve service interruptions in the future.

We wish to expound that the signal loss was due to a power fluctuation that affected all our channels in Metro Manila, at 2:13pm of December 13, 2014. By 2:20pm, we were able to restart our equipment in order to restore the channels.

SKY wishes to clarify that any extended signal loss of TV5 was due to the fact that the set-top box that they provided to us defaulted to AksyonTV not TV5 once equipment were restarted. 

We will work with the NTC and TV5 to prevent similar occurrences in the future.” - SKYcable Corporation"

The lack of communication does make it hard for companies to do business streaming their channels to cable providers in the Philippines. I guess they apologized about the situation and will inform stakeholders about outages or service interruptions in the future. Now what will the NTC do after this? Will TV5 be able to accept the situation and move on since an apology seems to have issued? I know how it is to lose cable TV, it made me crazy the whole day since I paid for the service and I wasn't getting it... I wish there was some way to make things easier, but this is a start. 

For more information about their services:

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http://www.mysky.com.ph/

Public Advisory from Sky Cable

It's going to be one rainy night. As we brace ourselves for the effect of Typhoon Ruby aka Hagupit, we might also encounter inconveniences at home like losing our cable services because towers, posts might fall off, get broken by strong winds expected today or tomorrow. They will follow and make all remedies to make sure everything would be working but of course we have to consider this is something beyond their control. If they fix it while it's still raining outside, their safety might be also at risk. They might have to make sure their people are not going to be at harms way while they are doing the repairs. That goes the same with their broadband internet connection too.

Image from Sky Cable Facebook Page and not mine.

Anyway, they've got some of the places on red alert. Once that the power and roads are passable on these provinces, they'll make sure to have everything back to normal. The provinces are Agusan del Norte, Agusan del Sur, Aklan, Albay, Antique, Biliran, Bohol, Bukidnon,  Camarines Norte, Camarines Sur, Camiguin, Capiz, Catanduanes, Cebu,  Compostela Valley, Davao del Norte, Davao Oriental, Dinagat Islands,  Eastern Samar, Guimaras, Iloilo, Lanao del Norte, Lanao del Sur, Leyte, Marinduque, Masbate, Misamis Oriental, Misamis Occidental, Northern Samar, Negros Occidental, Negros Oriental, Mindoro,  Oriental Mindoro, Palawan, Quezon, Romblon, Samar, Siquijor, Sorsogon,  Southern Leyte, Surigao del Norte,  Surigao del Sur, Zamboanga del Norte, and Zamboanga del Sur.

Post by Sky Cable.

If your connection has not been restored and your place has been declared safe already, please don't hesitate to contact their hotline for Manila, CAMANAVA and Rizal (632) 381-0000, for  046-484-4701 for Cavite, 049-534-2814 for Sta. Rosa, Calamba and Binan, Laguna, 02-520-8560 for San Pedro, Laguna, 044-693-5877 for Bulacan, 032-421-1818 for Cebu, 082-305- 5456 for Davao,  074-442-4841 for Baguio, 034-432-0051 for Bacolod, 033-300-1210 for Iloilo, 035-225- 1010 for Dumaguete and 083-301-3134 for General Santos City.

You can also follow their social media channels below so you could monitor if they have public announcements regarding service interruptions soon.

For more information about their services:

SKY CABLE

Like them on Facebook


Visit their official website

http://www.mysky.com.ph/