Showing posts with label customer. Show all posts
Showing posts with label customer. Show all posts

AIA Showcases Keys to Excellent Customer Experience: Tech Groundwork, AI and Personal Service

Thursday, November 17, 2022



Fresh as a mornings brew, AIA showcased their digitalization movement this year. An insightful way on introducing how they innovate in their goal of building healthier, stronger and better lives. 



AIA CEO Kelvin Ang says "Welcome to our second face to face meeting as we share what we have been doing after the pandemic. There's a lot of things we worked on and some of you may ask why we are doing this, it's because we want you to witness the people that have been part of our growth and a big announcement last year as we rebranded to AIA. The need to change constantly has been something that happened especially on the digital side. We are in better position to embrace the future especially in the technology, digital l, and data analytics. We used to have so many layers, we restructured it so we can work faster. We have started this in the company and the work we do with agile tribes. In our 75th year we need to start thinking about embracing change and improvement. Learning is a big part in our organization, make it sustainable, expand further and deeper. We have community, bots, an innovation culture in our organization."

He adds "In the past we used to have processes that took two weeks, now it can be done in 20 minutes. We want to make it easier for our customers. We continued to improve our customer portal online, and this year we spent a lot building sales platform to better assess their needs versus our products. It was done on Facebook messenger and fulfill our mission to make it accessible and more affordable. The one we're sharing today is something that is fun and practical, something from our innovation lab. Plus the new distribution to make it accessible and affordable like our other products."



Chief Technology Officer Noel Mendoza explains "The best worst thing that happened in technology was the pandemic, people had to adapt in a faster pace. Everything had to be changed, and it has changed the way consumers get products and services. What we want to share is the things we need to do in the office. It's very different, as customers demand more and to be able to listen to them. It allows us to attune to customers needs today. This will change over time, and this is our innovation program. Our lab makes us understand what is possible, it's where we see what's relevant in the market. We will give you a taste of that and why automation is important."



Dwayne Tin the Innovation and Automation Lead of AIA says "We are not a physical lab, we enable everyone from CEO to customer to have a voice. It's a virtual representation of what we try to be. In a minute you can do a tour to experience how it is to be part of innovation on ground."





The consumers are vital for technology to reach goals. Improvement needs feedback to see what works and what doesn't. Interacting with customers made them learn to discover and combine things in an automation process. The chat bots was made with the customer in mind, to start conversations that are usually asked, like payments and or policy updates especially if they want to information now. It also is manned by digital workers to provide services fast, without queues, send it to you even with multiple policies in tow. Now it just isn't queries they answer, they do transactions and can do it also on My AIA for more secured ones. It also gives customers the ability to understand the costs without being too shy about asking an actual person, even just on messenger you can already accomplish things. It allows in person conversation to a minimal, so they too can concentrate on those what matters most.

Thank you to everyone who showed us around their offices this morning. Really appreciate it!

AIA Philippines want this to be better, to make sure they can build more things to help more customers in the future. That's a noble thing.





COW

Credit Card Payments For Businesses

Friday, December 23, 2016




It's the holidays already and we all know how lucrative that is for businesses in the country. Throngs of people line up for huge sales, humongous food bazaars and just about anything to get that product you probably are selling. In this day and age, people won't carry cash that much when shopping. If you're a little late putting up credit card terminals, that would mean a little more than about 40% of your business going down the drain.That won't be a good thing if you're just starting off and you don't have the best credit card swiper yet. Maybe it's time to do so. Although we do all understand the hesitation brought about by rising credit card processing costs. You compute things in your mind because you have to think of the rising production costs and try not to add it to the existing products worth because the last thing you would want to do is have the customer bear it all. How do you keep the costs down though? That is the question.

Looking for low credit card processing charges would mean you would have to go around and ask. It's not enough to just look at what's posted on their website as sometimes there might be some hidden charges they don't want you to know. You have to experience purchasing them, ask other merchants about what they feel would be the apt one for the business they run. Of course, it would also be best to get a wireless credit card reader because it would be convenient without the cables in every transaction. It would be easier for you and the customer.

If you've made up your mind, make sure that your credit card payment processor also has other services in their portfolio. You can't just rely on low rates if their other services don't make it easy for you to do business. It would be better if they provide free merchant accounts which would mean more business for you, for the processors and convenience with the one that should benefit the most, your customers. Much like what Merchant Account Solutions does in a normal day. You should never short change people because they're paying hard earned money just like you do. So choose wisely!


COW

Smart Enterprise Launches Workforce Solutions!

Friday, June 26, 2015



In big ceremonies at the posh Valkyrie Club in BGC, Smart Enterprise under Smart the country's biggest network just unveiled their best workforce solutions so they could help SME's and even big businesses thrive in today's economy. Regardless of size, businesses need to be more efficient so they would be able to keep costs low while attending to their customers needs. Smart Enterprise has now brought out workforce solutions so they could meet the demands of their businesses. They have solutions so business owners would be able to generate big data, convert them into understandable and value driven statistics that could help them plan ahead and make their business grow.


This is where their solutions come in, the Smart Store Manager, Smart Pharma, Smart Sales Manager and Smart Service Manager. These services run on trusted and stable PLDT and Smart network so you're sure to get the best and reliable connection when you need it. The Smart Store Manager can be utilized on inventories for warehouses or offices. You can also use well designed apps so merchandising would be a cinch. The Smart Pharma Solution can be used by Med Reps and their operational supervisors so can individually track performance, sales and other location based services needed for the job. You also have the option to classify per area, per medication and find their whereabouts since people in this industry are out in the field. You can measure their productivity wherever they are in the metro.


The Smart Sales Manager on the other hand is pretty good for CRM so you can give real time, efficient data so you can really take on your customers on a personal level, a trait that can make you above and beyond your competitors. The Smart Service Manager on the other hand can get you app based information dependent analytics plus schedule employee tasks. This will make your workforce efficient and increase productivity in all segments.

Ms Katrina Luna Abelarde says "The Philippines has about 45% of its people connected and more in the coming years. We are the social media capital of the world and we live in a now society where everything happens in real time. The only way to keep up is through good investment, not only here but around the world. The time is now!"

You don't have to spend on hardware just to get results, just the right amount of innovative products can get you that competitive edge you need to take your business higher. Mobile and digital technology, the right platform can get you results so you can lower costs and have more revenue. You can venture forward with Smart!


KUMAGCOW
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