AIA Showcases Keys to Excellent Customer Experience: Tech Groundwork, AI and Personal Service

Fresh as a mornings brew, AIA showcased their digitalization movement this year. An insightful way on introducing how they innovate in their goal of building healthier, stronger and better lives. 

AIA CEO Kelvin Ang says "Welcome to our second face to face meeting as we share what we have been doing after the pandemic. There's a lot of things we worked on and some of you may ask why we are doing this, it's because we want you to witness the people that have been part of our growth and a big announcement last year as we rebranded to AIA. The need to change constantly has been something that happened especially on the digital side. We are in better position to embrace the future especially in the technology, digital l, and data analytics. We used to have so many layers, we restructured it so we can work faster. We have started this in the company and the work we do with agile tribes. In our 75th year we need to start thinking about embracing change and improvement. Learning is a big part in our organization, make it sustainable, expand further and deeper. We have community, bots, an innovation culture in our organization."

He adds "In the past we used to have processes that took two weeks, now it can be done in 20 minutes. We want to make it easier for our customers. We continued to improve our customer portal online, and this year we spent a lot building sales platform to better assess their needs versus our products. It was done on Facebook messenger and fulfill our mission to make it accessible and more affordable. The one we're sharing today is something that is fun and practical, something from our innovation lab. Plus the new distribution to make it accessible and affordable like our other products."

Chief Technology Officer Noel Mendoza explains "The best worst thing that happened in technology was the pandemic, people had to adapt in a faster pace. Everything had to be changed, and it has changed the way consumers get products and services. What we want to share is the things we need to do in the office. It's very different, as customers demand more and to be able to listen to them. It allows us to attune to customers needs today. This will change over time, and this is our innovation program. Our lab makes us understand what is possible, it's where we see what's relevant in the market. We will give you a taste of that and why automation is important."

Dwayne Tin the Innovation and Automation Lead of AIA says "We are not a physical lab, we enable everyone from CEO to customer to have a voice. It's a virtual representation of what we try to be. In a minute you can do a tour to experience how it is to be part of innovation on ground."

The consumers are vital for technology to reach goals. Improvement needs feedback to see what works and what doesn't. Interacting with customers made them learn to discover and combine things in an automation process. The chat bots was made with the customer in mind, to start conversations that are usually asked, like payments and or policy updates especially if they want to information now. It also is manned by digital workers to provide services fast, without queues, send it to you even with multiple policies in tow. Now it just isn't queries they answer, they do transactions and can do it also on My AIA for more secured ones. It also gives customers the ability to understand the costs without being too shy about asking an actual person, even just on messenger you can already accomplish things. It allows in person conversation to a minimal, so they too can concentrate on those what matters most.

Thank you to everyone who showed us around their offices this morning. Really appreciate it!

AIA Philippines want this to be better, to make sure they can build more things to help more customers in the future. That's a noble thing.

Limited Edition Fresh with BT21 Line Dropping Soon!

It looks like FRESH Philippines is changing the look of their best selling skin care products. The season just calls for it. If you're a certified BT21 lover, you better be ready for BT21 Soothing Gels, Alcosprays, official merch and collectibles that will come very soon. This will be anyone's dream gift to receive (especially these holidays) as it is limited edition.

Always coming out with quality skin care products, FRESH Philippines promises you'll love what's coming with their Fresh with BT21 line. You're going to be extra happy as you take this skincare voyage with your favorite UNIVERSTAR BT21 friends #KOYA, #RJ, #SHOOKY, #MANG, #CHIMMY, #TATA, #COOKY and #VAN.

You can get FREE BT21 collectible photocard for every Php 499 worth of purchase. Aside from that, there will be Fresh products that will be half the price. This will start from November 15 to 21st, 2021 and will be available at all Watsons E-Commerce platforms and their over 800++ retail outlets nationwide! I've personally seen them, and I'm sure you'll love to get your hands on these products from FRESH Philippines!

Get ready to fill up your baskets and check out!

You've Got to Try DEFENSIL

I've never seen one of these in stores near our house so I was kinda skeptic seeing this for the first time. During the pandemic, we all needed one of these and I was specifically looking for one that is 70% solution and is in a spray bottle. They all answered my prayers. My friends online couldn't stop raving about how convenient it is to actually own one, then when I got hold of them myself, I immediately understood why they had so much to say about a bottle.

First of all, DEFENSIL smells nice. It's not overpowering, or dries skin. Best feature for me is the actual bottle because it's so handy to spray on surfaces or packages which I have a lot of at home. So in  a nutshell, it's efficient and I've never seen anyone say that with a bottle of alcohol right? But fear not, I think they've worked a lot in these past few months to supply markets with these bottles and spray containers that proved to be a hit at home. Add to that, they're actually getting their own brand ambassadors to not just endorse that brand, but to show how it actually applies in a family. It takes Gutz to be a Gutierrez and yes, they got Richard Gutierrez and Sarah Lahbati and their kids Zion and Kai to tell their story.

Just like you, Richard and Sarah had to find ways to make their homes germ free to protect their kids and their whole family. In this pandemic, we receive packages, touch doors, handles, cars, sign documents, which means there's always a threat from germs and viruses. Sarah always makes it a point to sanitize at home which is why they trust Defensil. It's 70 percent Solution Isopropyl Alcohol and has moisturizer in them so it won't dry your skin. They needed to do it quite frequently these days because of obvious reasons. They have confidence that it kills 99.9% of common germs and bacteria, hypoallergenic and keep things safe at home. Holidays will surely still feel special and they won't worry that much because they've got Defensil by their side.

You too can know more about their family and what Defensil can do for you via their Facebook page https://www.facebook.com/defensil.philippines. It's time you get to know more about it, because so far, I've been enjoying Defensil in the spray bottle, kept it too when it gets spent and just refilled it with a bottle.

You've got to try it!