CRM Systems and Me At Work!

Toxic work at the office? Try mine next time! ^_^

Today is going to be a different day. I’m going to tell you how hard my work is. Some of you may not know but I currently work for a Fortune 500 corporation that engages with a few businesses here, the US, Europe, Argentina and India. With a customer base counting millions; it’s a necessity to provide customer relation systems that would provide fast and efficient information in this field. It’s used to service operations for customer service, technical support, return merchandise authorization and business process outsourcing. With the data given by these so called systems we analyze our target-marketing campaigns. We need to conceive business strategies to equate to the results that clients need.

Our crm system combine policies, processes, and strategies implemented by our corporation and unify customer interaction to provide a mechanism for tracking customer information. This is where our business runs and where we stand. We give the companies we do business with to provide a holistic approach and excellence in customer service. With our hybrid business model, we have the capability to meet requirements in North America or offshore. Through our centers in the United States, Philippines and China we are now delivering world class solutions for:

* Sales and Marketing Services

* Technical and Customer Support

* Back office Processing

* Print and Fulfillment

We ensure the success of thousands of other businesses. This is just a bit of how complicated life is for me. We partner with our clients to provide a hybrid model for 24x7 customer service solutions from our Greenville, South Carolina and Rochester, New York locations as well as three locations in the Philippines. I’m part of the BPO Department (and a very technical account) which handles the smooth transition of these processes. We currently have over 2,700 representatives communicating through several channels including inbound and outbound calls, email and chat support. Part of the job is to construct the most appropriate program to meet strategic, business and customer service goals while utilizing the technology necessary to support the procedures such as proprietary management tools to capture valuable customer information. We go beyond certifications to assure the protection of crm systems and information.

With integrated real time reporting generated by award winning software, you can easily see how we consistently exceed expectations. I’m proud of my work and what I’m doing right now. I hope you feel the same way about your jobs no matter how complicated life is. Aren't you glad you ain't working for me? Lolz!

CHARICE PERFORMS @ ANDRE AGASSI GRANDSLAM FOR CHILDREN, WYNN LAS VEGAS (THE VIDEO)

The Andre Agassi Charitable Foundation Inc owned and operated by the world's best tennis player (in my record that is! ^_^) has done a benefit for children around the world. With the best entertainment could offer and a meal that costs 10,000 to 85,000 bucks, it is already packed with the best singers anyone could ask for.

Charice now had the chance to be part of this event at Wynn Las Vegas and she had a chance to make her dreams come true by meeting the best diva of her life and of the Millennium Mariah Carey. This was a little candid but I'm glad she had the chance to do so. I hope singing with her would be the next thing to watch for. On this event, Charice sang the song that made her famous "And I am telling you" popularized by Jennifer Hudson on Dreamgirls


Charice @ Andre Agassi Part 1

Her Intro and Whitney Houston Medley

Charice @ Andre Agassi Part 2

A standing ovation and "I have nothing" popularized by Jennifer Hudson

*videos courtesy of youtube's FALSEVOICE

O U C H ! ! ! !

I look like this now... T_T head hurts a lot!

I'm not in the mood today, I'm feeling a bit under the weather now. My head hurts a lot and I can't even see straight. It's a good thing I can type with my eyes closed. It's both soothing to have my office fan breezing at my back (while the AC's on) and me typing away. Its the first time I'm doing this and I dunno if I'm getting typo's already. I just hope the pain stops soon. I've taken 2 tabs, mefenamic acid and paracetamol to get this over with... I just hope my head would feel better... its like I'm bashing my head on the wall til now. Arghh.. why did this happen all of a sudden?!

What's more bad is that I'm already in the office... and I can't just simply go back home coz I'm taking care of my attendance at work... talk about LOYALTY lolz... I'll probably have to spend my shift going to my desk and the clinic... it's a good thing we have one huh?!

I can't discuss anything politically and morally straight today so I'm just gonna beg off blogging today. Last Saturday I went out with friends in Makati... and I was with my wifey the whole time... I went to her place late afternoon this day also... ahhh! How I wish we could spend the whole day together without thinking of the office and work. The big question is.... "When can I have a vacation? T_T"

BTW FYI... I have not incurred a single absence since 2003.... weird huh?! I think I need a break... a big break!

T_T my head hurts still... I hope this goes down later... and I even planned to go to the gym in the morning! lolz! ^_^

Kidnapped : Please Continue To Pray For Their Safety

Abu Sayyaf and extremist rebels are still in Mindanao, some of them are dead and some breakaway groups survived previous military operations and still kidnap people. May God have mercy on their soul.

file photo taken on survivalx.com

My Aunt Milet Mendoza hasn’t been freed yet by her kidnappers. I just am too worried about what these “dangerous people” could do with her and Ms. Espie from Nagdilaab Foundation. These are teens who are just brainwashed by Muslim Extremists in the Southern part of the Philippines. There are other people behind this. My Tita Milet went there because of her calling to help War displaced Filipinos (Muslims and Christians alike) and help them rehabilitate thru programs provided and implemented by NGO’s. I just read off an update in Inquirer that the abductors were able to use Esperancita Hupida (Ms. Espie’s) mobile phone and call Nagdilaab Foundation President Fr. Angel Calvo on Tuesday and reiterated the demand for 5 million pesos in ransom. Ms. Espie was able to talk “They threatened to cut Espie’s fingers if we do not give in to the ransom demand, they also made us hear how they hurt her while the call was ongoing… it is agonizing, unbearable and very barbaric… Espie was so weak and she could be ill, but her captors still did hurt her. She kept on begging for help and asked us to do all means to help her” Fr. Calvo said.This ransom value was lowered today to an undisclosed amount but was still impossible to raise by Ms. Espie's family. They would still not release information on my Aunt Milet until Hupida has been released. Government is strictly implementing a no ransom policy for kidnappers.

For those who were not able to read my previous article on my website, Ms. Espie Hupida and my Aunt Milet Mendoza were kidnapped along with four other people in a remote village of Tipo-Tipo Central Basilan, a war torn province in the southern Mindanao on Sept. 15. Four others managed to escape on separate occasions, Auntie Milet could have also done so but she did not want to leave Ms. Espie Hupida behind because she could barely walk. They could not however still get any information about my Aunt Milet. I ask all my friends, fellow bloggers and family to please continue to pray for my Aunt Milet and Ms. Espie’s safety.