AIA Showcases Keys to Excellent Customer Experience: Tech Groundwork, AI and Personal Service

Fresh as a mornings brew, AIA showcased their digitalization movement this year. An insightful way on introducing how they innovate in their goal of building healthier, stronger and better lives. 

AIA CEO Kelvin Ang says "Welcome to our second face to face meeting as we share what we have been doing after the pandemic. There's a lot of things we worked on and some of you may ask why we are doing this, it's because we want you to witness the people that have been part of our growth and a big announcement last year as we rebranded to AIA. The need to change constantly has been something that happened especially on the digital side. We are in better position to embrace the future especially in the technology, digital l, and data analytics. We used to have so many layers, we restructured it so we can work faster. We have started this in the company and the work we do with agile tribes. In our 75th year we need to start thinking about embracing change and improvement. Learning is a big part in our organization, make it sustainable, expand further and deeper. We have community, bots, an innovation culture in our organization."

He adds "In the past we used to have processes that took two weeks, now it can be done in 20 minutes. We want to make it easier for our customers. We continued to improve our customer portal online, and this year we spent a lot building sales platform to better assess their needs versus our products. It was done on Facebook messenger and fulfill our mission to make it accessible and more affordable. The one we're sharing today is something that is fun and practical, something from our innovation lab. Plus the new distribution to make it accessible and affordable like our other products."

Chief Technology Officer Noel Mendoza explains "The best worst thing that happened in technology was the pandemic, people had to adapt in a faster pace. Everything had to be changed, and it has changed the way consumers get products and services. What we want to share is the things we need to do in the office. It's very different, as customers demand more and to be able to listen to them. It allows us to attune to customers needs today. This will change over time, and this is our innovation program. Our lab makes us understand what is possible, it's where we see what's relevant in the market. We will give you a taste of that and why automation is important."

Dwayne Tin the Innovation and Automation Lead of AIA says "We are not a physical lab, we enable everyone from CEO to customer to have a voice. It's a virtual representation of what we try to be. In a minute you can do a tour to experience how it is to be part of innovation on ground."

The consumers are vital for technology to reach goals. Improvement needs feedback to see what works and what doesn't. Interacting with customers made them learn to discover and combine things in an automation process. The chat bots was made with the customer in mind, to start conversations that are usually asked, like payments and or policy updates especially if they want to information now. It also is manned by digital workers to provide services fast, without queues, send it to you even with multiple policies in tow. Now it just isn't queries they answer, they do transactions and can do it also on My AIA for more secured ones. It also gives customers the ability to understand the costs without being too shy about asking an actual person, even just on messenger you can already accomplish things. It allows in person conversation to a minimal, so they too can concentrate on those what matters most.

Thank you to everyone who showed us around their offices this morning. Really appreciate it!

AIA Philippines want this to be better, to make sure they can build more things to help more customers in the future. That's a noble thing.

DJ LOONYO Does PPOP: Takes You To LOONYOVERSE!

You've seen him on videos, he got viral on TikTok, and I must say, this is the first time I'm seeing them all in the flesh. DJ Loonyo has been in my radar for a little over 2 years as he's been very active on social media. He's also adored by so many, and he took that trip home from working in China to take his opportunities in the Philippines and now, together with some of his closest artist friends in the industry and re-invent himself to bring you all to LOONYOVERSE. 

What kind of place is Loonyoverse? It's DJ Loonyo and his foray to PPOP. From what I've seen and heard, they hold a lot of promise and they've got dance all figured out.

DJ Loonyo says "If you wanna be an idol, you have to put yourself out there, your branding, because that's what they look for. The choreography is different, we made the music, the visuals, the choreography and this is a dream, we know we can create something great this December 8."

Loonyoverse is pretty much a movement, something he thought about in recent months after wearing so many hats. He's a very spirited dancer, choreographer, dance judge, DJ, Actor, leader and businessman. This is a synergy, a thing he plans to do in three phases and begins with this alien idea to begin his PPOP journey. He learned a lot from his recent stint discovering talents and from his fellow judges in the show that if he wants change and challenge in his career, he had to do it himself. He's not going at this alone though because in order to lift others up, he talked to A63's Mannex Manhattan, Amari, Freshbreed, Yuki Takahashi, Ken San Jose, and genius music producer Solomon Stark. They're ready to do a convert in a 360 degree view stage this coming December 8th at the Matrix Creations Events Venue in Malakas Street in Diliman, QC. This will be a time to let you in on Loonyoverse: They Made Me Do It!, to discover new songs that they will all get to perform on this date, and if you're a fan, you probably have caught the teasers already on his social channels. I've personally watched the performances yesterday, and by any standard, it was world class!

Here's our interview with DJ Loonyo and the other artists, listen in!

Tickets are being sold now and costs only Php 1000 - Php 2000 for the VIP (and will be sold on site). You can also check DJ Loonyo's social channels on where to get it earlier. He's got new PPOP music, and honestly, I like what I heard. Their choreography is crazy and you should see it yourself. 

I would.

IZA CALZADO and LG Philippines Urges LG Home Upgrades

LG Philippines announces Iza Calzado as the newest LG Brand Ambassador!

It's only 40 days to go (as I'm writing this) and I guess it's time to re-imagine the holidays with LG Philippines as they offer their greatest home appliances this Christmas.

LG Philippines Managing Director Inkwun Heo says "As we get very close to Christmas, we know Filipinos love to celebrate the holidays and we have new appliance models and products that is best for your homes this year. We hope you enjoy these offers as you update your homes into smart ones, especially this season."

Mr. Jillian Yap the Senior Product Marketing Manager for LG Philippines says "It's nice to see you all today. We have new refrigerator products that's got LG Instaview Door in Door features (knock twice and you can save energy because you can see inside without opening the refrigerator). Consumers are very careful in buying high ticket items because during the pandemic they got cautious. They are willing to pay more if they trust the brand as they have safety, quality. They also want it to look good if they want to put something in the kitchen. LG refrigerators have the highest brand awareness, 10 year warranty on compressors, Linear Cooling (only have temperature fluctuate +-5), Hygeine Fresh+ that eliminates bacteria, sleek design in our products. LG fits the Filipino kitchen. It also prolongs the the freshness of the food."

The gorgeous Ms. Iza Calzado agreed as it was a priority for her to make sure that each food item she prepares for herself, her husband and family should be fresh. As an expecting mother, it'll be doubly hard if she goes to the supermarket often while taking care of a baby and storing food for a longer amount of time will deem essential when the time comes. I was so happy to see her, as it's been a while since I was able to talk to her (and remember Culion). With a short chat and a little beso, she radiated how intensely down to earth she was and I must say, I wasn't the only one witnessing that. No wonder chose her to be their brand ambassador!

LG makes your smart home even more powerful with the ThinQ app. You can control pretty much any smart LG appliance from your mobile or even the TV.

Congratulations LG Philippines!

 If you want to know more about LG and their newest products, go head on to the LG Philippines Facebook page and Instagram account as they announce more products on sale during the holidays! Take advantage of it!

Congressman ARJO ATAYDE to Hold "KYUSIKLABAN Distrito Uno 2022"

Looks like Quezon City 1st District Congressman Arjo Atayde is putting his Vice Chairmanship for the Creative Industry and Performing Arts Committee for the 19th Congress into good use as he sets to hold the first ever KYUSIKLABAN Distrito Uno 2022 this coming November 19. It's a music festival aimed at promoting OPM (Original Filipino Music) and will be held at FPJ Avenue (formerly known as Roosevelt Avenue) that stretches from Pitimini Street to Del Monte Avenue in the same district.

This will be participated by youth from the city and several bands, musicians, rap artists, singers and perfomers to promote home grown music. Congressman Arjo recently filed House Bill 457 which is an act declaring Quezon City as the Film and TV Capital of the Philippines. The event will also provide entertainment to thousands of his constituents, and nearby Barangays who have all been through the hardships of the pandemic. Hosting the event is comedienne Viveika Ravanes, funny man Smokey Manaloto and recently engaged Robi Domingo. Several well known bands such as Rivermaya, Pricetagg, Nik Makino, Issa Loki, OC Records and Callalily frontman Kean Cipriano, artist Juan Karlos, the Hydro Project, DJ Carla Cray, JP Bacallan and Bugoy Drilon will also be part of the lineup, all performing for the crowd.

The event will start at 2PM and will include free vaccination and registrations for Ollie Belmonte's QCID. The music performances will start around 4PM and it's all for FREE. You can get tickets from SK Chairmans, officials of their respective Barangays so if you're up to it, go get them there!